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Customer Satisfaction Survey Template
*
1.
What is your relationship to Cowans Solicitors LLP?
(Required.)
I am or used to be a client
Cowans Solicitors LLP were on the other side of my matter
Other
2.
If you are or have been a client, how did you find out about us?
I'm a previous client
I was passing by your Dorking office
I was passing by your Ash Vale office
Recommendation from a professional
Recommendation from friends/ family
I asked for the duty solicitor
Internet/ website
Social media
Other (please specify)
3.
What area of law was involved in your matter?
Wills, Probate & Trusts
Buying or selling property
Criminal Law
Military Law
Other (please specify)
4.
Overall, how satisfied or dissatisfied are you with the service you received from Cowans Solicitors LLP?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
5.
Did you find the information and advice that we provided was easy to understand?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
6.
Did you find that our staff were approachable and helpful?
Yes
No
7.
Did you feel that you were kept up-to-date with the progress of your case?
Yes, at all times
Yes, most of the time
Somewhat
Not sufficiently
8.
On a scale of 0 to 10,
How likely is it that you would recommend Cowans Solicitors LLP to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
9.
Do you have any other comments or suggestions that may help us to improve our service?
10.
If you would like us to make contact with you about any other of our other services, please indicate which department you wish to be contacted by, and provide your name & contact information.
Current Progress,
0 of 10 answered