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State of the Market: Broker Digital Transformation

Thank you for taking part in this benchmark state of the market survey on insurance broker digital transformation - it will take less than five minutes, and your details will remain anonymous.

We are seeking to hold a mirror up to the market to find out where brokers from across the global insurance sector currently stand when it comes to technology. 

Some questions include a comments box so you can add your thoughts and additional information - we welcome all feedback and experiences!

As a thank you for filling in this survey you are entitled to early access to the survey results report - please don’t forget to supply an email address upon completion to receive the report before it goes public. 
1.Which of the options below would best describe your organisation? (Neither yourself nor your organisation will be identified in this confidential survey).
2.Your role
3.How is your business split commercial/personal lines'?
4.How important is the digitisation of your business to its future success?
5.How many insurance platforms / portals does your company use to process business?
6.Does the technology your business currently uses help to improve any of the following?
(Tick all that apply)
7.What proportion of your insurance documentation is digitally distributed to customers and insurers?
8.Which of the following transactions are processed digitally in your business?
(Tick all that apply)
9.Do you think a greater use of technology could help your business with compliance?
10.How would you best describe your business's website?
11.What proportion of your new business enquiries come through your website/digital marketing activity?
12.Do you provide your customers with online self-service facilities e.g. quote and buy, personal account?
13.Does your business track the cost of processing its transactions e.g. quotes, renewals, MTA’s?
14.Have you leveraged the technology your business uses to improve its earnings?
15.Have you got an CTO/CIO/Digital Manager or an equivalent responsible for digital transformation in your business?
16.How much will your business be investing more in technology and digital transformation over the next 12 months?
17.Do you perceive the entry into insurance of businesses from other sectors - e.g. technology giants, large retailers - as a threat or an opportunity for your business?
18.Do you think that a greater use of technology will help brokers deal with market disruptors more effectively in the future?
19.Finally, do you feel that there is enough training, information, advice and support available to brokers looking to digitise their operation, e.g. from associations? Please leave a comment for specific experiences.
20.Thank you for completing this survey. Would you like to receive a free copy of the survey results report?
Current Progress,
0 of 20 answered