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* 1. Are you responsible for your organisation's social channels?

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* 2. Which social channels does your organisation have a presence on?

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* 3. How many social profiles do you have for your organisation?

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* 4. Please rank the following social media activities in order of importance.  

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* 5. How many inhouse members of staff do you have managing your social media?

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* 6. Which teams are responsible for social media?

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* 7. Do you use a social media platform to manage your social?

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* 8. How long, on average, does it take for you to respond to a message on social?

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* 9. What is the overall sentiment of your inbound social activity?

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* 10. Have you seen a rise in the volume of messages you receive on social in the last 12 months?

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* 11. Do you feel you have a firm handle on the volume of online discussion around the organisation you represent?

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* 12. Which, if any, of the statements below do you agree with concerning the online discussion around your organisation?  (Select all that apply.)

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* 13. Are you ever concerned by the prospect of conversations taking place online about your organisation without your knowledge?

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* 14. Have you or your team ever received abuse via your organisation's social media account?

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* 15. Have you or your team ever hidden comments or banned users for anti-social behavior on your Facebook account?

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* 16. Are you concerned about how negative comments on your social media can affect the mental health of your staff?

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* 17. Please select the biggest challenge for your organisation currently?

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* 18. First name

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* 19. Surname

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* 20. Organisation

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* 21. Job title

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* 22. E-mail address

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