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1. What time of day do you usually shop online?

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2. Which day(s) of the week do you usually shop online? (select all that apply)

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3. What are your typical online purchases? (select all that apply)

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4. How do you normally receive the goods that you purchase online?

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5. When buying online, how important a factor in your purchase decision is delivery cost?

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6. When buying online, how important a factor in your purchase decision is delivery speed?

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7. How many days would you wait for FREE delivery of non food items UNDER £50?

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8. How many days would you wait for FREE delivery of non food items OVER £50?

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9. If you had to choose a single day for free delivery, which day would you choose?

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10. On that delivery day, what time would you choose?

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11. When buying online, how important a factor in your purchase decision is the ease of returning goods?

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12. I would like delivery companies to text delivery advice.

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13. I would like delivery companies to provide 'delivery period' estimate of at least

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14. Do you sell goods online? e.g eBay

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15. Which are the preferred delivery choice/s of sending goods sold online?

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16. Which model of activities are you involved in? (select all that apply)

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17. What are your main working hours?

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18. Identify your gender?

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19. At what email address would you like to be contacted?

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