customer loyalty or voucher scheme
|
|
|
|
|
|
|
|
|
|
|
|
delivery service
|
|
|
|
|
|
|
|
|
|
|
|
overall product quality
|
|
|
|
|
|
|
|
|
|
|
|
stock availability
|
|
|
|
|
|
|
|
|
|
|
|
locally/regionally sourced products
|
|
|
|
|
|
|
|
|
|
|
|
big brand products
|
|
|
|
|
|
|
|
|
|
|
|
comprehensive product range
|
|
|
|
|
|
|
|
|
|
|
|
new and interesting products
|
|
|
|
|
|
|
|
|
|
|
|
“one stop shop” ie one invoice, one delivery
|
|
|
|
|
|
|
|
|
|
|
|
timed deliveries
|
|
|
|
|
|
|
|
|
|
|
|
best cost prices
|
|
|
|
|
|
|
|
|
|
|
|
prices charged as quoted
|
|
|
|
|
|
|
|
|
|
|
|
prices only changed with notice
|
|
|
|
|
|
|
|
|
|
|
|
frequent promotions
|
|
|
|
|
|
|
|
|
|
|
|
deep discount promotions
|
|
|
|
|
|
|
|
|
|
|
|
regular calls from experienced sales representative
|
|
|
|
|
|
|
|
|
|
|
|
marketing advice for your business
|
|
|
|
|
|
|
|
|
|
|
|
on line ordering
|
|
|
|
|
|
|
|
|
|
|
|
availability of answerphone for orders
|
|
|
|
|
|
|
|
|
|
|
|
knowledgeable telesales calls
|
|
|
|
|
|
|
|
|
|
|
|
credit terms
|
|
|
|
|
|
|
|
|
|
|
|
simple and correct invoices and statements
|
|
|
|
|
|
|
|
|
|
|
|
a supplier who understands your business and needs
|
|
|
|
|
|
|
|
|
|
|
|
a supplier who is socially and environmentally responsible
|
|
|
|
|
|
|
|
|
|
|
|